Mediation Types

A mediator who is accredited may be able help you if you are unable to solve an issue at work with your employee. Mediation is usually a voluntary procedure, which means that both the employee and you must consent to it. In a contract or agreement, the dispute resolution procedure may mandate that both parties mediate.

They don’t choose sides or give opinions. Nor do they decide who is right or wrong. Mediators help you to work out the problems and find a resolution that is acceptable for all parties. For Workplace mediation, visit //risehr.co.uk/services/workplace-mediation/

Conciliation

In most unfair dismissal proceedings, conciliation is used to resolve workplace conflicts. The process of conciliation is voluntary and helps an employee or employer resolve an unfair dismissal issue. This process allows both parties to discuss the problem in a non-threatening environment to determine if there’s a resolution.

Arbitration

Arbitration can be a more uncommon way to resolve workplace disputes.

Arbitration is different from other forms of dispute resolution because the parties have agreed that an impartial and independent person will hear each side, and make a binding decision.

Best practice checklist

Best practice in the workplace is more than simply understanding and following the law.

• Develop a Policy- Create a dispute settlement policy for your business. It will ensure that the process of dispute resolution is fair, consistent and beneficial to both employees and business.
• Provide training- Make sure that employees and managers are aware of the dispute resolution procedure and know how to utilise it. You can do this by having training sessions and awareness sessions.
• Talk to your staff- It is essential to communicate regularly as this helps build good relationships and trust.
• Listen to Concerns- Take all concerns seriously to show your employees that you are listening to their concerns. Even though some problems may seem small at first glance, they can be an indicator of larger issues.