My 360 (or more accurately a replacement unit) finally returned from it’s long journey across the country on Friday January 5th. For anyone that’s counting, that’s 24 days after the first phone call. That’s a week and three days longer…

UPS dropped off the box that MS had sent out to put my broken Xbox 360 in on Monday. Unfortunately, I was out of town and was unable to deal with it until today. It seemed like this was going to be…

So I called 1800-4MY-XBOX to get my broken 360 fixed. I was a little nervous after hearing some horror stories of angry customer service reps yelling at customers and refusing to help get valid claims solved.

The first person to pick up…

It finally happened. My launch day 360 finally died…. or at least part of it did. I went to play some Viva Pinata, and the DVD drive would not recognize the game. In fact, the drive would not recognize any…